On-Hold Music and Messaging That Keeps Callers Tuned In
Silence isn’t a strategy—especially when customers are waiting on the line. SiriusXM’s on-hold music and messaging service gives your business a way to sound polished, professional, and on-brand every time someone calls. Whether you’re sharing helpful info, highlighting promos, or simply making the wait feel shorter, it’s an easy win for customer experience.
Why Use On-Hold Music and Messaging?
Dead air costs you. Nearly 90% of callers bail within 40 seconds if they’re met with silence. But when you have on-hold music and messaging in place, people stick around—on average, up to four minutes longer. Using on-hold messaging and music lets you:
Share Useful Info
Give callers the details they need, like business hours, directions, or seasonal updates, while they wait.
Answer FAQs
Cut down on repeat questions by covering common inquiries right in your on-hold messaging.
Promote Services
Spotlight new offerings, limited-time deals, or high-margin services to drive interest and boost revenue.
Keep Things Pleasant
Fill the silence with music and messaging that keeps the wait from feeling like a waste of time.
Make Hold Time Work for You
Hold time doesn’t have to feel like a dead end. With the right on-hold music and messaging, you can keep things moving even while your callers wait. A clear, polished voice gives your business a professional edge, while quick updates help customers get what they need without having to ask.
You can even steer them to your website for faster service or online scheduling. And since all our on-hold music for business is properly licensed through groups like ASCAP and BMI, you won’t have to worry about legal gray areas. It’s a simple way to make the wait feel a little more worthwhile.
From Script to Soundboard—We Handle the Details
On-hold messaging doesn’t have to be a project. If you’d rather not DIY it, we have a simple process that takes your message from idea to air without eating up your time. You stay in the loop, but we’ll do the heavy lifting.
1. We Capture What You Want to Say
You’ve got info to share—store hours, service updates, promos—and we’ll help put it into words that have an impact. Our writers craft clear, on-brand messaging that hits the right notes with your callers and stays true to your voice.
2. Choose How It Sounds
Voice matters. So does tone. You’ll have access to a full lineup of professional voice actors and background music styles, so your message sounds exactly how you want it to, whether that’s warm and casual or polished and direct.
3. We Bring It to Life
Once the script’s approved, we’ll handle the recording, fine-tuning, and final mix. Before anything goes live, we’ll send the finished version your way for a quick thumbs-up.
4. We Keep It Running Smoothly
After your message is loaded into the system, we’ll monitor performance and make sure everything’s working as expected. If you want to tweak things later, we’re always here to help you keep it fresh.
A Smart Fit for Any Business, Big or Small
Whether you’re running a single storefront, juggling a few regional offices, or managing a national operation, on-hold music and messaging scales with you. It brings a consistent, professional sound to every phone line, no matter the size of your team or the scope of your business.
From retail and healthcare to service-based industries and beyond, it’s a simple way to stay on-brand, share important info, and make sure no caller is left in silence.
Ready to Fill the Silence With On-Hold Music and Messaging?
For just $9.99 a month, SiriusXM Music for Business gives you an easy, professional way to keep callers engaged while they wait. On-hold music and messaging lets you answer questions, promote services, and stay on-brand without lifting a finger after setup. Reach out today and start making hold time work for you.
Frequently Asked Questions About On-Hold Music and Messaging
Wondering how on-hold music and messaging works behind the scenes? We’ve rounded up a few common questions to help you understand the service.
Can I install the equipment myself?
Yes, you’re welcome to handle the setup on your own—we’ll even guide you through it by phone. But if you’d rather leave it to the pros, we have a network of installers throughout the continental U.S. ready to help.
Will I need any special gear for on-hold music or messaging?
For messaging, you’ll just need a compact, affordable message player. If you use SiriusXM Music for Business, that same system can handle your hold music, too. You can connect either one to your phone system using standard audio inputs or RCA cables.
What if my phone system doesn't support a typical audio connection?
No problem. There are simple adapters available that make it easy to connect our service, even with small or older phone setups. Just tell us what you have, and we’ll help you find what you need.
How much does it cost to have my on-hold messaging professionally produced?
We keep it simple and affordable. A professionally recorded, 4-minute message—up to 500 words and about 10 announcements—costs just $99. That includes everything from voice talent to final production.
